Customer Relationship Officer (CRO) - Client Retention & Sales Support

Join Svarga Republic of Indonesia as a Customer Relationship Officer (CRO) and play a pivotal role in nurturing long-term client relationships while driving sales excellence. In this dynamic position, you will serve as the bridge between our company and valued customers, ensuring their needs are met and their satisfaction is maximized. Located in Tangerang Selatan, Banten, this role offers a unique opportunity to contribute to the growth of a forward-thinking organization.

As a CRO, you will be responsible for maintaining and enhancing client relationships, providing exceptional customer service, and supporting the sales team in achieving their targets. Your daily tasks will include managing customer accounts, resolving issues promptly, and ensuring that our clients receive the best possible experience. This role is perfect for someone who is passionate about building strong relationships and thrives in a fast-paced environment.

At Svarga Republic of Indonesia, we are committed to fostering a culture of innovation and excellence. We offer competitive salaries, professional development opportunities, and a supportive work environment. If you are ready to take your career to the next level and make a meaningful impact, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Manage and maintain customer accounts, ensuring high levels of satisfaction and retention.
• Provide exceptional customer service, addressing client inquiries and concerns promptly and professionally.
• Support the sales team in achieving their targets by identifying and pursuing new business opportunities.
• Develop and implement strategies to enhance customer loyalty and retention.
• Monitor customer feedback and use it to improve our products and services.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Utilize CRM software such as Salesforce or HubSpot to track and manage customer interactions.
• Stay up-to-date with industry trends and best practices in customer relationship management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer relationship management or a similar role.
• Proven track record of building and maintaining strong client relationships.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot).
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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