Customer Service Telephony Agent (DELTA) - Financial Solutions

Join Astra Credit Companies as a Customer Service Telephony Agent (DELTA) in the vibrant heart of Bali and become the frontline of financial solutions for our valued customers. In this dynamic role, you’ll be the voice of our company, delivering exceptional service and addressing customer inquiries with professionalism and care. With a strong focus on customer satisfaction, you’ll be equipped with the latest tools and technologies to ensure a seamless experience for our clients.

At Astra Credit Companies, we are committed to providing innovative financial solutions to our customers. Our team is dedicated to helping individuals and businesses achieve their financial goals. As a Customer Service Telephony Agent (DELTA), you will play a crucial role in maintaining our reputation for excellence in customer service. You will handle inbound and outbound calls, providing information, resolving issues, and guiding customers through our financial products and services.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone calls with a friendly and professional demeanor.
• Provide accurate and timely information about our financial products and services.
• Handle customer complaints and escalate issues to the appropriate departments when necessary.
• Document customer interactions and maintain accurate records.
• Assist customers with account management and service requests.
• Adhere to company policies and procedures to ensure compliance and quality service.
• Collaborate with cross-functional teams to deliver exceptional customer experiences.
• Continuously monitor and improve customer service metrics to drive performance.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM systems such as Salesforce or HubSpot.
• Familiarity with financial products and services.
• Ability to work in a fast-paced environment with high call volumes.
• Willingness to travel to different locations within Bali.
• Bachelor's degree in Business Administration, Communication, or a related field.

🛠️ Keahlian

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